Good customer service: Chop Zuey

I don’t usually talk about stores and things here, ’cause this isn’t a stores and things sort of weblog (it’s more a “scripts and pictures of amusing weird things” sort of weblog), but I thought that in this case one good turn deserves some publicity…

I got an email about three things that were incoming from the Marketplace (“Items will be found in the Objects folder”), but in fact they were not found there, or anywhere else. I looked in Recent, and in Objects, and in my entire inventory by item name, and by suspected creator, all to no avail.

I waited overnight and searched again. I cleared cache and relogged and endured the wait while all (hem hem) 75,000 or so inventory items reloaded. And still there was no sign of them.

From the web page in Marketplace I found the owner’s name, and read the instructions in her profile about what to do in case of nondelivery (including clearing cache and relogging), and (per instructions if all else fails) I wrote a notecard with a copy of the email and dropped it to her.

And the next day I had an email saying that I had had three items redelivered from the Marketplace (“Items will be found in the Objects folder”), and lo and behold there they were, and there was also a now copy of my notecard with a brief note from the store owner saying that they had been redelivered and I should let her know if there was any problem.

And that was good!

The store in question is Chop Zuey, who makes Couture Jewelry, as in say:

(That is, needless to say, not me there.)

So if you are looking for some nice couture jewelry, especially of the big festive sparkling type, and you want to frequent a place that is nicely responsive to its customers’ problems when they have them, this is a place to put on your list.

(And as to why the Marketplace messes up deliveries so often that store owners have instructions on what to do prominently displayed in their profiles, well, that’s a whole nother thing…)

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